HOW DO I GET TO SURF & SAND RESORT?
From LAX (~1 hour) and John Wayne Airport (~20 minutes)
Take the 405 South to the 133 (Laguna Canyon Hwy) toward Laguna Beach until it ends at Highway 1 (PCH) and turn left (South). We are approximately 1 mile south on the ocean side of Hwy 1.
From San Diego (~1 hour)
Take 5 North toward Los Angeles. Exit “Beach Cities” Highway 1 North. Head north approximately 10 miles. We are on the ocean side of Hwy
WHICH AIRPORT IS CLOSEST TO SURF & SAND RESORT?
John Wayne airport is 20 minutes away and LAX is an hour away from the resort.
WHAT TRANSPORTATION OPTIONS ARE AVAILABLE TO AND FROM THE AIRPORT?
Transportation to and from John Wayne Airport (SNA) can be handled by taxi or private car service. Taxi fares run around $60, not including gratuity. The driver would be paid directly and credit cards are typically accepted by the driver.
Private car service, arranged by the Surf & Sand Resort concierge team, starts at $150 each way and INCLUDES taxes and gratuities. The cost may also be placed on the guest folio. Please contact the concierge team at firstname.lastname@example.org or 844.489.3652.
Transportation to and from Los Angeles International Airport (LAX) can be handled via either taxi or private car service as well.
Taxi fares run around $180, not including gratuity. The driver would be paid directly and credit cards are typically accepted by the driver.
Private car service, arranged by the Surf & Sand Resort concierge team, starts at $218 each way for domestic arrivals and departures. Again, it INCLUDES taxes and gratuities. Additional fees are incurred for international transfers. The cost may also be placed on the guest folio. Please contact the concierge team at email@example.com or 844.489.3652.
WHAT ARE CHECK-IN AND CHECK-OUT TIMES?
We guarantee that you will be able to check in to our Laguna Beach resort & spa at 4 p.m. Check out is at 12 p.m.
WHAT DO I DO IF I REQUIRE EARLY CHECK-IN OR LATE CHECK-OUT?
You may request early check-in and late check-out by calling the front desk. At the time of booking, the reservation agent may note the request in comments. However, we cannot guarantee until the day of check-in if the room will be available before 4 p.m. You can inquire about your room’s status by calling the front desk. If your room is unavailable when you would like to check in, you may pre-check in with the front desk and start enjoying the property while the bell men hold your luggage. To request late check-out, please call the front desk the day of check out.
WHAT IS THE OPENKEY APP?
OpenKey is an app that allows you to use your smartphone to unlock your guestroom door. Click here for details.
WANT TO SEE A MAP OF THE RESORT?
WHAT IS YOUR PET POLICY?
We allow dogs under 25 lbs. and have a non-refundable deep cleaning fee of $150. Click here to learn about our Pet Program.
IS THERE A RESORT FEE?
Our resort fee is $20/night and includes:
Daily turn down service
In-room wired or wireless Internet
Fitness Center – treadmill, elliptical, bike, cables and pulleys, chest press, leg press, hyperextension chair, bars and weights
Complimentary use of guest computer in Pacific Perk
IS THERE A PARKING FEE?
Valet parking, $35 overnight fee applies.
WHAT AMENITIES ARE INCLUDED WITH ROOMS?
Fully stocked mini bar/refrigerator
iPod docking station
Wi-Fi or wired Internet access
Microwave available upon request
Cribs and rollaway beds available upon request
Iron with ironing board available upon request
In-room safe available upon request
CAN I SMOKE IN MY ROOM?
Sorry, no, if you do, we’ll charge you $250.
CAN I VAPE IN MY ROOM?
WHAT ABOUT POT?
That’s smoking, too.
WHAT ABOUT ON MY PATIO? OR ON THE BALCONY?
Nope, not there either.
CAN I SMOKE ANYWHERE ON THE RESORT?
The Laguna Beach City Council approved a ban on smoking and vaping in all public spaces that began June 23, 2017. The new ordinance bans smoking throughout the city. A fine of $100 would be given for the first violation and up to $500 for the third. The city already prohibits smoking at beaches and parks. For more information, please visit www.lagunabeachcity.net/smoking.
WHAT ARE YOUR ROOM SERVICE HOURS?
Room service is available
Sunday – Thursday 6:30 a.m. – 10 p.m.
Friday – Saturday 6:30 a.m. – 11 p.m.
WHAT IS SURF & SAND RESORT’S CANCELLATION POLICY?
Leisure/Group reservations (unless specified otherwise per group contract) require 72 hours’ notice for cancellation, and corporate reservations require at least 24 hours’ notice. We require a first night’s room rate plus tax deposit (except for Corporate reservations) that are fully refundable on or before the cancellation time frame.
HOW MANY ROOMS ARE REQUIRED FOR A GROUP BLOCK AND WHO DO I CONTACT ABOUT THIS?
Six rooms or more are required for a group block. Request to speak with Sales/Catering for booking information. Call us at 844-489-3650 or Email us at: SurfSales@JCResorts.com.
DOES THE RESORT OFFER ENTERTAINMENT AT THE HOTEL?
We’re happy to offer live music on weekends at 15FiftyFive. Hours and availability may vary depending on the season.
IS LAUNDRY SERVICE AVAILABLE?
We offer laundry service and forms are available in each room to explain pricing and hours of operation.
DO YOU OFFER ANY DAY RATES FOR ROOMS & ACCESS TO THE SPA/POOL?
We do not book day rates in advance, but you can check with the front desk the day of. Access to the spa for the day is also based on availability the day of.
ALL ABOARD THE LAGUNA BEACH TROLLEY
Now offering free rides throughout Laguna Beach. Hop on for easy access from the resort to all the city’s best attractions.
Fridays – 4pm – 11pm
Saturdays – 11am – 11pm
Sundays – 11am – 8pm
For more information, visit visitlagunabeach.com/trolley.