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FAQ

LAGUNA BEACH RESORT & SPA FAQ

 

HOW DO I GET TO SURF & SAND RESORT?

SURF & SAND is settled on the Laguna coastline, just south of Newport Beach. The Resort is a ~ 1-hour drive from LAX and a ~ 20-minute drive from Orange County’s John Wayne Airport.

Directions from LAX and John Wayne Airport
1. Follow the signs exiting the airport that lead to the 405 Freeway South.
2. Stay on Interstate 405 until you reach the 133 (Laguna Canyon Hwy) toward Laguna Beach.
3. The Hwy ends at Highway 1 (PCH), then take a left (South). We are 1 mile south on the ocean side of the Highway.

Directions from San Diego
1. Take 5 North toward Los Angeles.
2. Take the “Beach Cities” Exit and head north on “Beach Cities” Highway 1 North.
3. Head north approximately 10 miles. We are located on the ocean side of the Highway.

WHICH AIRPORT IS CLOSEST TO SURF & SAND RESORT?

John Wayne airport is a short 20-minute drive from Newport Coast. Los Angeles International Airport (LAX) is only an hour away from the resort.

WHAT TRANSPORTATION OPTIONS ARE AVAILABLE TO AND FROM THE AIRPORT?

Travel to and from the local airports can be handled by taxi or private car service. Taxi fares run around $60 for the John Wayne Airport and $180 for the Los Angeles International Airport, not including gratuity. The driver would be paid directly and credit cards are typically accepted by the driver.

Our Surf & Sand Resort concierge team can arrange for you a Private car service. Rates start at $150 for the John Wayne Airport each way and $218 for the Los Angeles International Airport each way. Both rates INCLUDE taxes and gratuities. The cost may also be placed on the guest folio. Please contact the concierge team at surfandsandresort@jcresorts.com or 844.489.3652 for inquiries.

WHAT ARE CHECK-IN AND CHECK-OUT TIMES?

We guarantee that you will be able to check in to our Laguna Beach Resort & Spa at 4 p.m. The room is yours until 12:00 pm on your day of departure. If you wish to check out later than 12:00 pm, please contact the front desk.

WHAT DO I DO IF I REQUIRE EARLY CHECK-IN OR LATE CHECK-OUT?

We would love to accommodate your travel needs. You may request early check-in and late check-out by calling the front desk. At the time of booking, the reservation agent may note the request in comments. However, we cannot guarantee until the day of check-in if the room will be available before 4 p.m. You can inquire about your room’s status by calling the front desk. If your room is unavailable when you would like to check in, you may pre-check in with the front desk and start enjoying the property while the bell men hold your luggage. To request late check-out, please call the front desk the day of check out.

WHAT IS THE OPENKEY APP?

Download the OpenKey app so that you can conveniently use your smartphone to unlock your guestroom door. Click here for details.

WANT TO SEE A MAP OF THE RESORT?

Click here.

WHAT IS YOUR PET POLICY?

Dogs, 25lbs and under, are welcome at the Surf & Sand Resort. There is a non-refundable deep cleaning fee of $150. Click here to learn about our Pet Program.

IS THERE A RESORT FEE?

A $20 daily resort fee is applied to each hotel reservation and includes services that are sure to enhance your experience at Surf & Sand Resort.

Amenities provided in the resort fee are:

Daily turndown service
In-room wired or wireless Internet
Daily newspaper
Fitness Center – treadmill, elliptical, bike, cables and pulleys, chest press, leg press, hyperextension chair, bars and weights
Toll-free/local calls
Fax service
Complimentary use of a guest computer in Pacific Perk

IS THERE A PARKING FEE?

Our Valet parking will take care of your vehicle and has a $35 overnight fee.

WHAT AMENITIES ARE INCLUDED WITH ROOMS?

Fully stocked mini bar/refrigerator
Hair dryer
Plasma TV
iPod docking station
DVD player
Wi-Fi or wired Internet access
Microwave available upon request
Cribs and rollaway beds available upon request
Iron with ironing board available upon request
In-room safe available upon request

CAN I SMOKE IN MY ROOM?

Rooms and suites are non-smoking. If there is evidence of smoking of any substance in your non-smoking accommodation, you will incur a fee of $250 for standard rooms. Please note that e-cigs, vapors, hookahs, marijuana etc. fall under our non-smoking policy.

CAN I SMOKE ANYWHERE ON THE RESORT?

The Laguna Beach City Council approved a ban on smoking and vaping in all public spaces that began June 23, 2017. The new ordinance bans smoking throughout the city. A fine of $100 would be given for the first violation and up to $500 for the third. The city already prohibits smoking at beaches and parks. For more information, please visit http://www.lagunabeachcity.net/resident/smoking.htm

WHAT ARE YOUR ROOM SERVICE HOURS?

Room service is available:
Sunday – Thursday 6:30 a.m. – 10 p.m.
Friday – Saturday 6:30 a.m. – 11 p.m.

WHAT IS SURF & SAND RESORT’S CANCELLATION POLICY?

If you must reschedule or cancel your reservation, please notify the front desk 24 hours in advance to avoid being charged the full fee. Leisure and Group reservations (unless specified otherwise per group contract) require 72 hours’ notice for cancellation. We require a first night’s room rate plus tax deposit (except for Corporate reservations) that are fully refundable on or before the cancellation time frame.

HOW MANY ROOMS ARE REQUIRED FOR A GROUP BLOCK AND WHO DO I CONTACT ABOUT THIS?

Six rooms or more are required for a group block. Request to speak with Sales/Catering for booking information. Call us at 844-489-3650 or Email us at SurfSales@JCResorts.com.

DOES THE RESORT OFFER ENTERTAINMENT AT THE HOTEL?

We’re happy to offer live music on weekends at 15FiftyFive. Hours and availability may vary depending on the season.

IS LAUNDRY SERVICE AVAILABLE?

We offer laundry service and forms are available in each room to explain pricing and hours of operation.

DO YOU OFFER ANY DAY RATES FOR ROOMS & ACCESS TO THE SPA/POOL?

We do not offer day rates in advance, but you can check with the front desk the day of. Access to the spa for the day is also based on availability the day of.

LOOKING TO SIGHTSEE LAGUNA? CHECK OUT THE LAGUNA BEACH TROLLEY

Now offering free rides throughout Laguna Beach. Hop on for easy access from the resort to all the city’s best attractions.

Trolley Hours
Fridays – 4pm – 11pm
Saturdays – 11am – 11pm
Sundays – 11am – 8pm

For more information, visit visitlagunabeach.com/trolley.

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