Travel Information: COVID-19 Update

Updated: December 15, 2020

Your health and safety is our priority. All resort employees are required to wear masks, and according to current State of California guidelines, guests are required to wear face coverings in public spaces. 

Guests should review government guidance to confirm eligibility to travel to and stay at our Resorts.

Here are more details about the resort services currently available, as well as the safety and well-being measures in place.

Dining
Due to guidelines issued by the state of CA the following is in effect as of December 7, 2020:

• Splashes fine dining restaurant and Splashes bar are temporarily closed.
• In-room dining is available to overnight resort guests. Breakfast is available 7:00am – 11:00am. Lunch and Dinner are served 11:30am – 8:00pm, Sunday – Thursday & 11:30pm – 9:00pm Friday – Saturday.

Pacific Perk and the adjacent retail boutique are open.

Hours
Pacific Perk – 7 a.m. – 3 p.m., daily
Gift Shop – 9 a.m. – 3 p.m., daily

We want you to dine with confidence, knowing all proper precautions have been followed. Here is more information regarding our health and safety measures:

• All in-room or to-go orders include single-service condiments and utensils. All menus are single-use or digital versions can be found on the in-room TV system.
• Food preparation hygiene protocols are strictly enforced and include proper separation of personal workspaces for cooks and food handlers. Gloves are worn at all times while preparing food.
• We provide an option for room service to be contactless, including delivery and retrieval.
• Room service trays and commonly used items are sanitized after each use.

Pool & Beach
Our pool, which overlooks the beach, is open to enjoy at a limited capacity to ensure social distancing guidelines are observed by guests. Please note, holding lounge chairs for later use is not permitted.

Laguna Beach is opened with social distancing. For any potential updates on beach access, we encourage you to visit the Laguna Beach website here.

Spa (as of December 7, 2020)
Aquaterra Spa is temporarily closed. The fitness center will also remain closed until further notice.

Other Facilities
Additional details on available services and operational schedules can be found here.

Reserve Your Stay
We can’t wait to welcome you back to Surf & Sand Resort.
To reserve your next stay, please call (855) 297-8129.

For weddings and group reservations, please contact (844) 489-3650 or email us at Surfweddings@jcresorts.com or Surfsales@jcresorts.com

YOUR SAFETY AND WELLBEING IS OUR PRIORITY
We have always taken great pride in delivering the highest standards in cleanliness and hygiene. We’ve supplemented those practices with a comprehensive system of enhanced health and safety protocols based on the guidelines set forth by the Centers for Disease Control, the California Department of Public Health and the California Hotel & Lodging Association. We have also implemented the American Hotel & Lodging Association’s Stay Safe industry-wide initiative, developed under the guidance of an Advisory Council, comprised of industry leaders representing all segments of the hotel industry, and in conjunction with public health experts to advance best practices for protecting-against the coronavirus. Our rigorous, ongoing training program ensures a clean, safe and healthy environment throughout the resort for our valued guests and employees.

As government and health officials release new guidelines on hygienic and social distancing practices, we will adapt our own protocols with an abundance of caution for the safety of both our guests and our employees. The following outlines the precautionary measures currently in effect at the resort to protect against COVID-19. Each department has its own detailed set of procedures, which are based on expert guidance from leaders in sanitization and safety.

Throughout the Resort

• According to current State of California guidelines, guests are required to wear face coverings in public spaces.
• We’ve increased the frequency of cleaning and disinfecting in all public areas, guest rooms, and back-of-house.
• All high-contact areas are cleaned with increased frequency. This includes surfaces such as counters, doorknobs, elevator buttons, light switches, handles, phones, handrails, tables, chairs, and tableware.
• Water temperatures are routinely monitored throughout the day to ensure the highest level of sanitization.
• Additional hand sanitizers and alcohol-based disinfectants are easily accessible by guests and employees and touch-less dispensers have been installed wherever possible throughout the resort.
• New signage has been posted to remind employees and guests to wash hands for at least 20 seconds as a key preventative measure.
• Signs have been added to remind guests of proper social distancing, to wear face masks throughout the resort, and to comply with guidelines for small group gatherings or events.
• All seating has been adjusted to reflect social distancing guidelines set forth by the California Department of Public Health.
• Activity schedules have been staggered and travel paths in certain areas of the resort are unidirectional to aid in the free movement of guests and employees while ensuring proper social distancing. You can view and download the resort map here.
• The pool is monitored, tested, and cleaned daily by our certified pool technicians.
• All poolside loungers and pool furniture are sanitized before and after each use and pool areas such as the towel desk and the beach, concierge counter are sanitized hourly.

Arrivals and Check-Outs

• We’ve transitioned to a key-less guest room entry system to reduce person-to-person contact. Traditional room keys are available and sanitized with ultraviolet light for those who would prefer to use them.
• Pre-registration is available and encouraged for guests as a contactless option for check-in and check-out.
• Scheduled check-in times with a private meet-and-greet are available to minimize interactions with other guests.
• Virtual check-out is available via our TV system or by phone.
• Our valet employees wear gloves and masks to protect your vehicle. All areas of contact with the vehicle are disinfected.

Food Services

• • Splashes Restaurant and Splashes Bar are temporarily closed.

• Per the State of California, all guests must wear a facemask while in the restaurant facility. Masks must be worn at all times unless eating or drinking.
• Food & beverage services are available for in-room/private balcony dining and packaged to-go dining, which can be enjoyed poolside. In room and pool dining options reflect a select menu from Splashes restaurant. All orders include single-service condiments and utensils. All menus are single-use or digital versions can be found on the in-room TV system.
• Food preparation hygiene protocols are strictly enforced and include proper separation of personal workspaces for cooks and food handlers. Gloves are worn at all times while preparing food.
• We provide an option for room service to be contactless, including delivery and retrieval.
• Room service trays and commonly used items are sanitized after each use.

Spa Services

• • Aquaterra Spa is temporarily closed.

• Guests are required to make an appointment in advance for all spa treatments. All appointments will be staggered in order to ensure that social distancing and other safety precautions are observed.
• Spa guests will receive a call to confirm their appointment prior to their treatment. They will be asked at that time if they or anyone in their household is exhibiting any COVID-19 symptoms.
• Masks are worn by spa employees at all times. Gloves are also worn for all nail and skin-care treatments.
• Friends and family of guests are not allowed to attend spa appointments, excluding parents or guardians of minors.
• Guests will be asked a short series of screening questions regarding COVID-19 upon check in for their appointment.
• Only three guests are allowed in the spa shop at a time while additional guests wait outside on the indicated markers until it is their turn to enter.
• Guests must wear face coverings at all times while in the facility and while receiving massages, body treatments, facials and nail services. Face masks are available at the spa reception desk or indoor treatment rooms.
• Guests are required to wash their hands before any treatment or services are provided.
• At this time, our fitness center is still closed and will remain so until further notice.

Rooms

• Rooms are thoroughly sanitized in accordance with health and government guidelines. Special attention is given to high-contact surfaces such as counters, handles, doorknobs, switches, faucets, remotes, alarm clocks, TVs, safety latches, trash receptacles, toilets, and shower handles, refrigerators and mini-bars.
• Housekeeping service is provided prior to arrival and after check-out only. Additional pillows, blankets, towels, and room amenities are available by request. Reusable materials such as pens, writing pads, and menus have been removed from rooms. Linens are taken from rooms in single-use bags after guest check-out or upon request.

Employees

• Consistency and thoroughness of safety and cleaning protocols are reinforced through ongoing training and internal communications to employees. Detailed documented standards are in place for each department and audits are constantly performed to ensure compliance.
• All employees practice thorough cleaning and disinfecting measures throughout their shift with an emphasis on frequency and consistency.
• We provide all employees with a flexible “stay home/stay healthy” schedule, encouraging those who may feel ill to remain at home.
• We’ve staggered employee schedules and offer separate designated work and break areas for each employee to allow for optimum safety.
• All employees are required to practice proper handwashing before delivering any food or item to a guest. Hand sanitizer is available throughout the front- and back-of-house.

Guests

• We have a clear line of the protocol in order to assist guests who may feel ill for any reason.
• Professional sanitization will be administered as needed to maintain the highest levels of safety and cleanliness.
• We encourage those who consider themselves a high risk to check with their personal health care professional before traveling.
• In addition to our COVID-19 safety protocols, Surf & Sand reserves the right to cancel the reservation of any symptomatic guests in order to protect the health of others.

Pets

• We know dogs are part of your family and we welcome those under 25 lbs. with a non-refundable $150 deep-cleaning fee.

Groups Events

In addition to our health and safety measures throughout the resort, we have specific guidelines in place for group meetings and events:

• Dining for private parties is available in accordance with the official state and health guidelines. Our team will execute pre-planned group menu selections in accordance with proper safety and hygiene protocols, to include individually packaged items and Chef attendants to serve food and beverage items as opposed to individual guests.
• We will work with each private party to identify any additional personalized requirements needed to safely meet the needs of our guests.
• Meeting rooms will be spaced to comply with social distancing requirements.
• Seating capacities and floor plans will be reviewed on an event-by-event basis to ensure appropriate physical distancing.
• All event menus will be modified during this time period to accommodate the serving guidelines recommended by the CDC and local jurisdiction.
• All meeting spaces will be refreshed between meetings, including rigorous sanitation protocol for all high-contact surfaces.
• All amenities are sanitized before each use.
• All linen, including underlays, will be replaced after each use and laundered according to CDC requirements. Clean and soiled linens will be transported in sealed single-use plastic bags, including during removal.
• Coffee and other break items will be served by a team member with appropriate PPE and social distancing.
• Flatware will be individually wrapped and provided at each place setting.
• All condiments are single use.
• Restroom attendants and posted signage about proper social distancing and frequent sanitation protocols are in place for each public restroom.